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Privacy Policy

Effective Date: December 17, 2024
Last Updated: December 17, 2024

At Ramlah Watches, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Privacy Act 1988 (Australia), and other relevant regulations.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identifiers: Name, email address, phone number, and shipping/billing addresses.
  • Payment Information: Processed securely by third-party providers and not stored by us.
  • Device and Usage Data: IP address, browser type, operating system, and interactions with our website.
  • Marketing Preferences: Information about your subscription preferences for newsletters or promotions.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Processing and delivering your purchases.
  • Customer Communication: Providing updates on orders, responding to inquiries, and sending promotional content (with consent).
  • Website Optimization: Analyzing website performance and user behavior.
  • Legal Compliance: Meeting regulatory and legal obligations, including fraud prevention.

3. Sharing Your Information

We do not sell your personal data. However, we may share your data with trusted third parties for legitimate purposes:

  • Service Providers: For payment processing, order fulfillment, and shipping.
  • Analytics Providers: To analyze website traffic and improve user experience.
  • Legal Authorities: To comply with applicable laws or respond to lawful requests.

Our lawful bases for processing. We process your data to perform our contract with you (handling and delivering your order); to comply with legal obligations (invoices and tax records, which Dutch law requires us to keep for seven years); on the basis of your consent (analytics and advertising cookies, and the newsletter); and for our legitimate interests in securing the site and preventing fraud. Where we rely on consent, you can withdraw it at any time.

4. Your Rights (GDPR, CCPA, and Privacy Act)

Depending on your location, you may have the following rights:

Under GDPR (EU, UK, Netherlands):

  • Access: Request access to your data.
  • Correction: Update any inaccurate information.
  • Erasure: Request deletion of your data (“Right to be Forgotten”).
  • Restriction: Restrict how your data is processed.
  • Data Portability: Request a copy of your data in a portable format.
  • Objection: Object to processing for marketing purposes.
  • Withdraw consent: Where we rely on your consent — for example analytics and advertising cookies, or the newsletter — you may withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it.
  • Lodge a complaint: If you believe we have handled your data improperly, you have the right to complain to your national data protection authority. In the Netherlands this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). We would rather you contacted us first so we can put it right.

Under CCPA (California, US):

  • Right to Know: Request disclosure of the categories and specific data we collect.
  • Right to Delete: Request deletion of personal information.
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal data).

Under Australian Privacy Act:

  • Access and Correction: Request access to and correction of your personal information.
  • Anonymity: Request to interact with us anonymously where possible.

To exercise these rights, contact us at [email protected].

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

6. Data Security

We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. These include secure storage systems, encrypted communication, and regular security reviews.

7. Cross-Border Transfers

If you access our services outside of the EU, your data may be transferred internationally. All such transfers comply with applicable laws, including the use of Standard Contractual Clauses where required.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For details on the types of cookies we use and how to manage them, see our Cookie Policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates the most recent revision.

10. Contact Us

Data controller. Ramlah Watches, Strevelsweg 700 Unit 303, 3083 AS Rotterdam, the Netherlands. Chamber of Commerce (KvK) 88392759. VAT NL004604812B15.

If you have questions or concerns about this Privacy Policy or how we handle your data, you can contact us:

Ramlah Watches
Email: [email protected]
Phone: +316 2305 8307