Effective Date: December 17, 2024
At Ramlah Watches, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, our Returns & Refunds Policy provides clear guidelines for resolving your concerns.
Returns
- Products can be returned within 14 days of delivery.
- Items must be:
- Unused and in their original condition.
- In original packaging with all tags and accessories included.
- Contact us at [email protected] to initiate a return. We will provide you with further instructions, including the return shipping address, after confirming your request.
Refunds
- Refunds are processed within 14 days of receiving and inspecting the returned product.
- Refunds will be credited to the original payment method used during the purchase.
- Shipping costs are non-refundable unless the product is defective or the return is due to an error on our part.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used or damaged after delivery.
- Custom or personalized orders.
- Items without their original packaging or accessories.
Defective or Damaged Items
If your item arrives defective or damaged:
- Contact us at [email protected] within 48 hours of delivery.
- Include a description of the issue and attach clear photos of the defect or damage.
- Upon confirmation, we will offer a replacement, repair, or full refund, depending on the situation.
Return Shipping Costs
- Customers are responsible for the cost of return shipping, except in cases where:
- The product is defective.
- An incorrect item was delivered.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
For any questions about returns or refunds, please contact us:
Ramlah Watches
Email: [email protected]
Phone: +316 2305 8307